Customer Service Christian

Sunday, October 26, 2025

Eli Shiltz (he/him)

Member, Blue Ocean Faith Columbus

Queer Christian

I want to share with you something I really struggled with when I started a new position in February 2024. Overcoming that obstacle not only helped me to become successful but also taught me an important lesson that I am now trying to apply to more areas of my life.

One major aspect of the job is providing guidance to people who are often worried. After a few weeks of studying, I felt fully prepared to provide people with the solution to their problem while letting them know that everything would be ok. I am not ashamed to admit that it was really a struggle. I had all the information and tools to give them, but I was having a hard time figuring out how to provide help without sounding cold. I needed to find my “customer service voice” but didn’t know where to look.

It was around this time that I started occasionally listening to sermons on the way to work. It is funny how God sends you a message when you need to hear it. This particular message focused on Luke 3:21-22: When all the people were being baptized, Jesus was baptized too.

And as he was praying, heaven was opened and the Holy Spirit descended on him in bodily form like a dove. And a voice came from heaven: “You are my Son, whom I love; with you I am well pleased.” The pastor spoke about how we have all been blessed by God’s love and we should pass this blessing on to others. We can do this by letting them know that there is someone who cares about them and they are loved. This made something click for me and I finally found my “customer service” voice. I need to approach every call/email with the mindset that I will show them compassion and make sure they know that I truly care about their problem and want them to get the help they need rather than just simply giving them the information.

Reflection and Action

I would like to encourage you to become a “Customer Service Christian” as well. Try looking for ways to share God’s love with everyone you meet. Ask yourself how you can let them know that they are beloved and deserving of care and compassion.